Your support threads

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You opened a support thread. Here is how to follow it, and how to tell when we have answered. While you are signed in, click the round Get help button in the corner of any page. There are three choices there now, and the one you want is My support threads. That opens your list, newest activity first. Now the part that saves you checking: look at the Get help button itself. When we reply, it grows a little number badge. That is how many replies you have not read yet, across all your threads. Open a thread and that thread's replies stop counting, so the number always reflects what is actually left to read. Inside a thread you can reply any time, and we get notified in the app and by email. And then the part people miss. When we think something is fixed, you get an email, and the thread asks you one question: did this fix your issue? If it did, click Yes resolved, and the thread closes itself two weeks later. If it did not, click Still broken. That reopens it on the spot, raises its priority, and alerts us immediately. When you do that, use the What is still happening box, and tell us what you saw and what you expected. That is the difference between us guessing and us fixing it.